Choosing an insurer or broker · from U.S. Insurance Brands in AI Answers — a directional read
“which insurance company has the best customer service in the US”
MEASUREDN = 1 sample per engine — a directional read, not a statistical benchmark.
When we asked, 3 of 3 engines named a U.S. insurer. 11 distinct firms were named in total, never the same across every engine — see the breakdown below.
ChatGPT
Named, in the order the answer mentioned them: Erie Insurance · The Hartford · Chubb
Sources cited: jdpower.com
Gemini
Named, in the order the answer mentioned them: State Farm · GEICO · Progressive · Allstate · USAA · Nationwide · Erie Insurance · Auto-Owners Insurance
Sources cited: facebook.com, money.com, thezebra.com, insurance.com
Perplexity
Named, in the order the answer mentioned them: American Family Insurance · Erie Insurance
Sources cited: insurance.com, newsweek.com, insurezly.com, beckerspayer.com, cnbc.com, reddit.com, thezebra.com, insurify.com, +7 more
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