“best customer support platform for a SaaS company”
When we asked, 3 of 3 engines named a B2B SaaS vendor. 5 distinct firms were named in total, never the same across every engine — see the breakdown below.
Who does ChatGPT name?
Named, in the order the answer mentioned them: Salesforce · Zendesk
Sources cited: zendesk.com, intercom.com
Who does Gemini name?
Named, in the order the answer mentioned them: Salesforce · Zendesk · Atlassian · Slack
Who does Perplexity name?
Named, in the order the answer mentioned them: Zendesk · Slack · Freshworks
Sources cited: gleap.io, editorialge.com, quantumdesk.com, plain.com, enjo.ai, heyy.io, proprofsdesk.com, guideflow.com, +8 more
How was this measured?
We put this exact question to ChatGPT, Gemini, Perplexity as part of the B2B SaaS Vendors in AI Answers — a directional read study, once per engine, and recorded every firm each answer named and every source it cited. Each engine is reported on its own — never averaged — because engines name different firms for the same question. Only firms tracked in the study are matched, so a firm missing here may still have been mentioned.
What else do buyers ask about category-leader comparisons?
- best CRM software for a growing business · 6 named
- best CRM software for enterprise sales teams · 5 named
- best project management software for a software team · 4 named
- best HR software for a mid-size company · 6 named
- best marketing automation platform for B2B · 3 named